Cashdesk Supervisor
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also expect:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for a Cashdesk Supervisor to carry out duties efficiently always ensuring that the cashdesk functions in an effective manner. When required to act in a supervisory capacity to ensure all duties of other cashiers are controlled in a manner which ensures total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud.
Main Responsibilities
- Supervise, train, and support cashdesk cashiers to ensure efficient and compliant operations.
- Carry out and oversee all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts.
- Ensure compliance with company policies, safer gaming regulations, and anti-money laundering (AML) procedures.
- Monitor cash levels and coordinate cash replenishments and transfers securely.
- Verify and reconcile all transactions and balance cashdesk funds throughout and at the end of shifts.
- Prepare and review financial and operational reports; investigate and resolve discrepancies.
- Enforce strict adherence to internal controls, security protocols, and surveillance procedures.
- Handle customer disputes and inquiries professionally while maintaining confidentiality and integrity.
- Assist in audits and compliance checks conducted by internal or external bodies.
- Maintain updated knowledge of gaming laws, exchange rates, and casino promotional programs.
- Support management in scheduling, performance evaluations, and staff development.
Service Behaviours
Our Cashdesk Supervisors are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Cashdesk Supervisors will spend a large portion of their shift on their feet working directly with the public.