The Metropolitan Gaming Code of Commitment governs the conduct of our business. It’s a public pledge to our employees, customers, communities, and the environment to honour the trust they have placed in us.

A commitment to all our employees to treat them with respect and provide satisfying career opportunities:

We work with a diverse range of charities as part of our pledge to make a positive difference in society.

Our main focus is on socially responsible gambling, so as well as promoting it in all our properties, we also support research into problem gambling and we help fund education and treatment programmes.

Some of the organisations we support are:

  • GamCare is the leading provider of information, advice, support, and free counselling for the prevention and treatment of problem gambling.
  • YGAM, the UK’s first accredited and quality assured gambling awareness education programme, is training teachers, youth workers, and peer mentors to educate young people about harmful gambling.
  • Deal Me Out aims to deliver the national education and gambling harms awareness programme for Wales.

A commitment to all our customers to promote Safer Gambling:

  • We have processes in place for customers to voluntarily self-exclude.
  • We display in our ads, brochures and signs, free phone helpline numbers for customers who may be experiencing gambling harms.
  • We train our employees about the importance of Safer Gambling, and how to offer help to customers who may be vulnerable to or experiencing gambling harms.
  • We emphasise to our employees that casino gaming is an adults-only activity, and require them to be vigilant in preventing individuals under the legal age from entering and/or playing at our casinos.
  • We restrict the placement and content of our advertising and marketing materials to age-appropriate venues and messages.

A commitment to all our communities to help make them healthy and vibrant places to live and work:

  • We conduct our business with honesty and integrity, and act in accordance with the highest ethical and legal standards.
  • We encourage our employees to volunteer in community and charitable causes.

A commitment to responsible stewardship of the environment:

  • We invest in sustainable practices that increase energy efficiency and water conservation.
  • We commit ourselves to measurable reductions in greenhouse gas emissions.
  • We promote recycling and waste reduction on all properties.
Deal Me Out Logo Gordon MoodyLogo GamStop Logo Sense Self-Exclusion Logo