Frequently asked questions

If you’re a first time visitor to The Sportsman we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please contact us and we will do our best to help.

Visiting for the First Time

No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.

You must be 18 years of age or over to come to The Sportsman. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 25 or under.

As we just mentioned, if you’re lucky enough to look 25 or under, undertaking cash transactions of £1,500 or more or signing up to our Metropolitan Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.

We want you to feel comfortable and ready to enjoy your visit to The Sportsman so we recommend a smart casual dress code.

Jackets are not required. Jeans and trainers are fine as long as they look neat and presentable.

Car Parking and Access

Yes, we are adjacent to an APCOA car park and reduced rates are available to members.

Yes, our casino has wheelchair access and disabled toilets.

Yes, you can view our Disabled Access Guide at the following link.

For any specific assistance, please contact us so we can discuss how to best support your needs.

Opening Hours

We are now open from 12 noon until 6am daily.

Casino Gaming

The main gaming floor has 17 gaming tables, which include Blackjack, Three Card Poker, Punto Banco, Pai Gow and American Roulette. There are 20 state-of-the-art electronic gaming machines and 20 for Electronic Roulette.

We have a fantastic, award-winning, restaurant offering various menus. The Casino Bar and Restaurant Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu.

Loyalty Programme

The Metropolitan Rewards is our loyalty programme. Once signed up, you will earn Rewards Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.

No, signing up to The Metropolitan Rewards is free. Registration is quick and easy.

Your Metropolitan Rewards will remain valid. However, you need to have visited a casino within the last six months to keep your Rewards Points balance. Otherwise, your balance expires.

Yes, you can still come into the casino. Make sure you pick up a replacement card from the Reception desk on your way in.

Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks, gaming chips and merchandise within the casino. To see all the rewards on offer at each casino, check out our Metropolitan Rewards section.

If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and SMS-specials.

Contact Details

You can contact the team that you would like to speak to by filling in our enquiry form or contacting us.

Or you can write to us at:

The Sportsman Casino
16 Old Quebec St
Marylebone
London
W1H 7AF

Events

Yes, we can give gaming tuition to your party. Please contact our events team through the enquiry form or number below.

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