Metropolitan Rewards is our way of recognising you - whether you’re playing, dining, or enjoying a drink with us. Designed to enhance every visit, our rewards program unlocks exclusive benefits, preferential offers, and a faster journey to our most sought-after tier. Every interaction counts, turning time spent with us into meaningful rewards.
UNLOCK EXCLUSIVE BENEFITS FROM DAY ONE
Join Metropolitan Rewards and enjoy access to a range of curated privileges, including:
10% off food and drink across all our UK venues
Exclusive gaming offers available at metgaming.com
Exclusive app offers, available via the Metropolitan app
Join Now Explore Jack RewardsWe’ve refreshed the Metropolitan Rewards program, making it faster to reach Ace status - our premium tier designed for our most valued members.
Jack Benefits
Queen Benefits
King Benefits
Ace Benefits
YOUR REWARDS, ALWAYS WITHIN REACH
Manage your rewards, access exclusive app-only offers, and stay one step ahead with the Metropolitan app.
Download AppREADY TO BE REWARDED?
Start earning from your very first visit.
Join Now Terms & ConditionsDon't want to join our Metropolitan Rewards Programme yet?
Visit one of our local casinos today to see if you qualify for a Leisure Card instead.
Upon Sign-Up: £50 Welcome Offer (One Time Only)
Leisure customers are eligible for a £50 welcome offer when they sign up, which includes:
After Registration: Ongoing Benefits
Once registered, Leisure customers can enjoy:
After Registration: What Leisure Customers Cannot Receive
Once registered, Leisure customers are not included in:
WHAT ARE THE METROPOLITAN REWARDS?
The Metropolitan Rewards is our loyalty programme. Once signed up, you will earn Rewards Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
DOES IT COST ANYTHING TO JOIN THE METROPOLITAN REWARDS?
No, signing up to The Metropolitan Rewards is free. Registration is quick and easy. Register here.
I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY METROPOLITAN REWARDS CARD STILL VALID?
Your Metropolitan Rewards card will remain valid. However, you need to have visited a casino within the last six months to keep your Rewards Points balance. Otherwise, your balance expires.
I’VE LOST MY METROPOLITAN REWARDS CARD. CAN I STILL ENTER THE CASINO?
Yes, you can still come into the casino. Make sure you pick up a replacement card from the Reception desk on your way in. You will need your Metropolitan Rewards card or valid ID to enter the casino each day after 9pm.
WHAT DOES MY METROPOLITAN REWARDS ENTITLE ME TO?
Every time you play Slots, Electronic games and table games you earn Points. These can be used for gaming play, food, drinks and merchandise within the casino.
DO YOU REQUIRE ANY OTHER INFORMATION?
If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and SMS specials.
If you’d like to know more, simply speak to a member of our team at any of our casinos. They’ll be happy to guide you through the changes and make sure you’re getting the most out of your Metropolitan Rewards.
