Terms & Conditions

Spring Match Play

1. The promotion will run from Monday 21 to Wednesday 23 April 2025 and is only open to King, King of Spades, King of Hearts, Ace Metropolitan Rewards members and HVC Monogram Scheme members.
2. Customers can collect their daily Match Play when they visit the Dragon Lounge from 8pm during the promotional period, limited to one offer per customer per day.
3. Upon entry customers must tap their Metropolitan Rewards Card on the Dragon Lounge kiosk to print a ticket, which must then be exchanged with a Customer Relations Executive on duty for a tier-based Match Play offer: King, King of Spades, King of Hearts Metropolitan Rewards Members - £25 Match Play, Ace Metropolitan Rewards Members - £50 Match Play and HVC Monogram Scheme member - £100 Match Play.
4. Match Play is valid for use on Blackjack, Roulette, Slots or Electronics.
5. On tables, a bet of the same value must be placed at the table with the voucher. Vouchers are withheld once used and winnings are paid out as usual.
6. Blackjack – voucher can only be used on one hand unless the outcome is a standoff, where the voucher will be returned. Does not include any side bets.
7. Roulette – valid for a single even chance bet on roulette. Voucher can only be used on one spin.
8. On Slots and Electronics, the voucher must be presented to the Cash Desk with the same value bet as detailed on the voucher. All promotional funds must be staked before cashing out.
9. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
10. Entry constitutes acceptance by the entrant of these terms and conditions.
11. Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
12. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
13. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
14. Disregard or failure to meet any of these terms may result in the management cancelling prizes.
15. Promoter: London Clubs International trading as Metropolitan Gaming, Fourth floor, 265 Tottenham Court Road, Bloomsbury, London, W1T 7RQ.

Spring Celebrations Event

1. The event will run on Thursday 24 April 2025 from 8pm and is only open to Queen, Queen of Spades, King, Kings of Hearts, King of Spades, Ace Metropolitan Rewards card holders and HVC Monogram Scheme members, limited to 100.
2. Customers will be required to pre-book for the event with a Customer Relations Executive, first come first served basis.
3. Upon arrival guests must tap their Metropolitan Rewards Card on the Dragon Lounge kiosk to print a ticket, of which can be exchanged with a Customer Relations Executive on duty for:
   3.1. A Metropolitan Rewards Card based Free Play voucher (Queen and Queen of Spades Metropolitan Rewards Members - £10 | King, King of Spades and King of Hearts Metropolitan Rewards Members - £25 | Ace Metropolitan Rewards Members - £50 | HVC Monogram Scheme Members - £100).
   3.2. Easter Egg Goody Bag.
4. Each Free Play voucher is valid for use on the date stipulated on the front of the voucher.
5. Free Play is valid for use on Blackjack, Roulette, Punto Banco, Slots or Electronics.
6. Free Play voucher can only be redeemed at Cash Desk and not directly on the tables.
7. The voucher can be exchanged for either non-negotiable chips to be used on tables, or a promotional ticket to be used on Slots or Electronics.
8. Non-negotiable gaming chips are valid until lost and cannot be exchanged for wheel or cash chips. No partnership betting is allowed.
9. All promotional funds must be staked before cashing out.
10. Gaming offers for HVC Monogram Scheme members who have RSVP’d are valid for redemption one week from the event.
11. Entry constitutes acceptance by the entrant of these terms and conditions.
12. Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
13. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
14. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
15. Disregard or failure to meet any of these terms may result in the management cancelling prizes.
16. Promoter: London Clubs International trading as Metropolitan Gaming, Fourth floor, 265 Tottenham Court Road, Bloomsbury, London, W1T 7RQ.